Return Policy
All shoe returns must be completely unworn and are thoroughly checked upon return. If there are signs of wear and tear, we can not provide a refund. All returns must be received within 14 days of delivery. Please return the shoes in the bag or box you received them in or another box of your choice. Returns that are not safely packaged in a shipping bag or shipping box will incur a $5 box replacement charge that will be deducted from your refund.
CANADIAN RETURNS:
Scarborough, ON M1X 1M9
US RETURNS:
*IT IS CRITICAL THAT YOU USE YOUR PMB NUMBER TO ENSURE PROPER DELIVERY
All return shipping costs are the customer's responsibility to pay. Orders cannot be cancelled after payment goes through. Trèsolz does not cover the costs associated with return shipping. Orders cannot be cancelled after payment goes through.
Items can only be returned for a refund. We cannot process exchanges. If you require an alternate size, color or style, please place a new order. All returned items will be refunded once they've been received by our warehouse. Make sure the return form that is emailed to you is printed and filled out with your order number and placed in your return parcel. Please allow 5 business days to process refunds once we receive the item/s.
*Effective on orders received after 7/30/23